CRM is a new approach in managing customer relationships in the corporate and business level so as to maximize communication, marketing through the management of the different contacts with customers. This approach allows to retain customers and provide added value to the customer continuously, but also gain a sustainable advantage.
Thing to understand is that from the outside, customers who interact with companies who only understand the business conducted by the company as one entity, not more; although customers also interact with a number of different workers and the role department. All that remains is considered as a whole. With CRM, supporting business processes, customer information and interaction can be entered, stored, accessed by all staff at various work units in order to improve services provided to customers, and use customer contact information to target marketing. [ Read More.. ]

Tuesday, March 2, 2010

SugarCRM

SugarCRM is a provider of open source software to manage customer relationships with CRM (Open Source Customer
relationship management). Has more than 5,000 customers and more than a half million users who rely on SugarCRM
to run marketing programs, increasing sales, retain customers and build specific business applications.

SugarCRM claims and holds a reputation as a open design applications that are flexible and easy to use. SugarCRM
used by service providers Cloud computing major, including Amazon EC2, Microsoft Azure, Sugar On-Demand and much
Private Clouds others.
Posted by Aone at 10:19 PM
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