SugarCRM is a software to "manage" the relationship with the customer to the company with better established, thus increasing profits for the company. This software effectively organize, collect and maintain information on all aspects relating to the relationship with the customer.
SugarCRM contains several modules, each module representing functions such as Account, Activity, Leads, Opportunity etc.. Accounts Module instance to create and manage customer accounts that the company name. Contact module contains the address data, email, phone numbers, birthdays, willing to call or not, Date created the data, date modified, etc. data
Benefit from SugarCRM is that you can enter data such as the Surabaya branch office to the SugarCRM server center in Jakarta. Can also bring "reminder" or "pop-up window" which contains a reminder message for the meeting, call the customer or doing a task that does not forget or neglect.
If the note content within this SugarCRM software, there are several pages consisting of several modules:
1. Accounts Module
To find out the data from customer-related business. This module contains a corporate customer data, which is filled with the account name company name, address, phone number, email, filled in by the user, etc.
2. Contact
function to find "personal in-charge" of ACCOUNT. In the field of the CONTACT table, there is a box that serves ACCOUNT to associate with ACCOUNT CONTACT, so that can be selected, if the name is Budi CONTACT, then select ACCOUNT is PT Simas. Thus, each ACCOUNT CONTACT and integrated with each other or "including links automatically.
Advantages of Software SugarCRM is, each of the above items (Calendar, Contacts, Accounts, etc.) that had a link. For example when we open the Calendar page, there are Customer Accounts that can be displayed on the Calendar page and connects with the date in question so that each page is integrated to each other. You can even insert a company logo (picture below)
3. Activity
Serves to set the schedule customer call, schedule meetings, or schedule a task to be negligent not to be working.
4.Leads
Functions to manage the data about Sales Leads, namely the prospect of data obtained from the advertising or business promotion
5. Opportunity
Function to determine the benefits or profits that would be obtained from a Customer by a sales
6. Case
Functions to manage the problems that are happening in the customer, complete with information on whether the problem has been successfully completed or still pending.
7. Bug Tracker
Reporting functions, track and manage Bug (error in the software product) or defects in the production of factory goods. Useful also as a quality control
8. Email
Functioning as an email client. You no longer need to buy Microsoft Outlook.
9. Campaign
To manage the ad campaign from Marketing. Schedule that can activate your ad campaign can be conducted via email in the middle of the night where Internet traffic is smooth at the moment. This ad campaign is done automatically, saving your company's staff strength.
10. Project
To manage the projects being carried out by a business in your company. Complete with estimates of time and energy used to complete the project.
11. Dashboard
Function to see the company's profits in the form of colorful diagrams
CRM is a new approach in managing customer relationships in the corporate and business level so as to maximize communication, marketing through the management of the different contacts with customers. This approach allows to retain customers and provide added value to the customer continuously, but also gain a sustainable advantage.
Thing to understand is that from the outside, customers who interact with companies who only understand the business conducted by the company as one entity, not more; although customers also interact with a number of different workers and the role department. All that remains is considered as a whole. With CRM, supporting business processes, customer information and interaction can be entered, stored, accessed by all staff at various work units in order to improve services provided to customers, and use customer contact information to target marketing. [ Read More.. ]
Thing to understand is that from the outside, customers who interact with companies who only understand the business conducted by the company as one entity, not more; although customers also interact with a number of different workers and the role department. All that remains is considered as a whole. With CRM, supporting business processes, customer information and interaction can be entered, stored, accessed by all staff at various work units in order to improve services provided to customers, and use customer contact information to target marketing. [ Read More.. ]
Tuesday, March 2, 2010
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