CRM is a new approach in managing customer relationships in the corporate and business level so as to maximize communication, marketing through the management of the different contacts with customers. This approach allows to retain customers and provide added value to the customer continuously, but also gain a sustainable advantage.
Thing to understand is that from the outside, customers who interact with companies who only understand the business conducted by the company as one entity, not more; although customers also interact with a number of different workers and the role department. All that remains is considered as a whole. With CRM, supporting business processes, customer information and interaction can be entered, stored, accessed by all staff at various work units in order to improve services provided to customers, and use customer contact information to target marketing. [ Read More.. ]

Tuesday, March 2, 2010

SugarCRM released Sugar 5.5


Sugar version 5.5 released with new features especially to manage SugarCRM on a mobile environment, including the possibility of a dynamic collaboration between individuals in the team a complex project.

Mobile Studio's new editor offers the possibility for improvement and optimization alignment with SugarCRM mobile devices using layouts for modules that have been previously defined. Users can specify a particular module will be displayed, including the layout and fields for each client with the ease of adaptation offered by the Sugar Studio.

New function brought together version 5.5 supports a feature that enables dynamic team collaboration among users both fellow members of the team and outside the team in handling a complex project.

Another new platform functionality to integrate and present data in the SugarCRM environment. Other improvements experienced by a significant framework for Web Services. With these improvements, it is possible optimization of web services to help external developers easier and faster to integrate SugarCRM applications and develop further.

A New Framework to create and manage Themes offer a theme that has been in the configuration and set the following previous users of various styles, colors and navigation elements. Without the need to have programming skills, users can easily create a theme that is tailored to the specific needs of individual companies and users.
Posted by Aone at 10:29 PM
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